Hiring for a Senior Practice Assistant in Waltham, MA (free parking available!)
Hours: M-F 8:30-5, training will be 8-4:30 for the first few weeks
Pay: $26-28/hr (based on experience)
Required: EPIC experience and at least 2 years of recent medical appointment scheduling experience
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
- Coordinates and maintains providers’ master clinical schedules
- Submits referrals for specialty appointment requests
- Obtains intake information from patient and referring physician’s offices.
- Schedules Radiology tests
- Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
- Schedules infusion related services utilizing Epic scheduling support system
- Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
- Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
- Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
- Performs other duties as assigned
This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.
SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.
- Excellent judgment and analytical skills to identify problems and develop solutions effectively
- Problem solving skills
- Independently prioritize tasks and set deadlines
- Excellent organizational and time management skills
- Excellent interpersonal skills
- Ability to work well as a member of a team
- Handle sensitive and confidential issues
EDUCATION: Specify minimum education and clearly indicate if preferred or required
- High School diploma required; Bachelor’s degree preferred
EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required
- Minimum 2 years of related experience required
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