Position Summary:
We are looking for a talented Senior Technology Trainer to join our team. Depending on your experience, you will be responsible for the following, with opportunities for growth and advancement within the role. The Senior Technology Trainer designs and conducts general and legal-specific training programs for Firm personnel utilizing classroom, eLearning, and individualized training forums. This position ensures personnel comprehend the necessary software technology applications, tools, and features to perform the core functions of their jobs efficiently. The Senior Technology Trainer works under general supervision and relies on extensive experience and judgment to plan and accomplish goals.
Essential Functions and Responsibilities (will vary based on level of experience):
- Analyze trends and user feedback to understand training needs
- Design, promote, and evaluate technology training and orientation programs to meet user needs
- Deliver in-person and virtual training designed to motivate participants, encourage engagement, increase productivity, adapting training style as needed; including new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals
- Troubleshoot and provide end user support related to software issues; track and resolve tickets in the ticketing system based on internal resolution guidelines
- Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations
- Maintain Firm-wide and regional office training schedules
- Work with IT and administrative leadership to identify training priorities and strategies
- Manage course sessions and user progress/attendance in the Firm’s Learning Management System
- Prepare training progress reports and summarize findings for team management
- Collaborate with IT teams to evaluate and test system upgrade functionality
- Collaborate with other IT teams on special projects as needed
- Analyze training program feedback, establishes quality benchmarks, and develops improvement strategies
- Assist with coaching team members as needed
Job Specifications (will vary based on level of experience):
- Bachelor’s degree required
- At least five (5) years of related work experience
- Advanced knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, OneDrive, Teams, and SharePoint
- Advanced knowledge of eLearning design and creation, including eLearning software and online training tools
- Advanced knowledge of desktop productivity and document management software
- Analyze training program feedback, establishes quality benchmarks, and develops improvement strategies
- Experience with macOS a plus
- Experience with AI tools and applications (e.g., MS 365 Copilot and ChatGPT) a plus
- Excellent written and verbal communication skills
- Strong organizational and analytical skills
- Strong motivational and presentation skills
- Ability to work effectively in a fast-paced and changing environment
- Ability to work flexible and/or fluctuating work hours & travel occasionally as necessary
- Ability to work independently and under own direction and initiative
- Ability to learn new concepts and skills quickly
- Assist with coaching team members as needed