- Needs experience with PC set up/repair; this is a supervisor role that reports to the Service Manager, and will be leading a small team (10 or less) in a full retail environment. Needs to be able to spot errors in team’s work or troubleshoot with customers but this is not a hands on positions. Responsibilities include team management, customer service experience, someone who is detail oriented and strong with communication, operational and administrative work. Must have management experience. Degrees and certs are nice to have but not required.
MAJOR RESPONSIBILITIES:
- Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
- Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
- Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
- Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally.
- Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency.
- Responsible for vendor relationship management (parts cost, margin, SLA)
- Responsible for creating vendor P&Ls.
- Participate in staffing, orientation, and training activities in the store.
- Assist with scheduling to ensure proper coverage.
- Maintain the technical certification level of the shop to ensure proper service and repair of products.
- Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent. Associate’s or Bachelor’s degree from a college or technical school preferred.
- At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
- A+ and Apple certifications are required within 120 days of hire.
- Communication and Language Skills: Ability to communicate professionally and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Associates.
- Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form.
- Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.
- Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.
BENEFITS:
- Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
- 401K Plan with Company Match
- Paid Time Off
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities