Surgical Scheduler – Dermatology office
*temp to hire
Looking for candidates that will be able to thrive in a very fast-paced work environment. Each provider currently sees ~60 patients and ramping up towards 90. The practice just added a new NP to the office in the last 3 months to assist with the increased patient load.
Location: Portsmouth, New Hampshire
Pay: $20 – $22
Schedule: 8-5p Monday to Friday
Qualifications:
- High School Diploma or equivalent
- Experience: 1-year customer service experience in a medical office setting
- Prior surgical scheduling required
- Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneously
- Office utilizes NexGen, Freesia, and EMA
- Prior EMR experience highly preferred
- Proficiency in Microsoft Office Applications
Knowledge, Skills, and Abilities:
- 1-2 years of recent medical office experience or in a similar capacity is preferred.
- Proficient in basic computer functions.
- Ability to learn new software quickly.
- Must possess excellent customer service, communication and organizational skills.
- Ability to operate standard office equipment.
- Ability to type a minimum of 40 wpm is preferred.
- Must possess attention to detail.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to respond positively to constructive feedback and direction from supervisors.
- Must demonstrate professional appearance and manner at all times.
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
- Ability to maintain confidentiality of information.
Essential Duties:
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.
- Providing coverage for other surgical scheduler as needed
- Calling patients with pathology results
- Performs opening and closing clinic duties
- Greets patients, checks in for appointments and verifies insurance
- Scans documents into electronic health records
- Maintains tidiness of waiting area and reception counter throughout the day
- Checks schedules for added, canceled and no-show appointments throughout the day
- Schedules follow up appointments as needed
- Responds to designated tasks in the electronic health record
- Orders clinic office supplies
- Sells and tracks cosmetic products
- Distributes mail
- Prepares for next day scheduled appointments