Technical Support Representative

Published March 26th, 2024



  • Answer all customer enquiries concerning operation and configuration of proprietary products
  • Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
  • Log every interaction into the CRM system.
  • Call escalation to field teams for critical issues.
  • Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
  • Research technical and software issues to identify trends for early detection and repair.
  • Perform data migration on customer computers.



  • Extensive knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7 essential.
  • PC hardware and configuration skills essential.
  • Intermediate networking knowledge required.
  • Previous experience working in a customer care environment.
  • Excellent problem solving, telephone and communication skills.
  • Knowledge of IT operations, responsibilities, workflow processes and procedures in order to resolve inquiries independently.
  • Good customer and vendor relationship skills
  • Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
  • Ability to work flexibly with the team to ensure timely delivery of service.
  • Ability to produce high quality work under pressure and within tight timescales.
  • An ability to work within tight deadlines and manage time effectively.
  • Strong team player with flexible attitude to work priorities.
  • Excellent computer skills (MS Office applications and Internet Explorer).


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