Temp Referral Specialist – Community Health Center
*contract only
Location: Manhattan, NY
Pay: $22 – $24
Schedule: Monday to Friday, 9-5:30
- 30 minute unpaid lunch break
- open ended temp contract – will be working on backlog of referrals
Qualifications:
- High school diploma required; medical assistant certification preferred
- Strong customer service focus
- Effective verbal and written communication skills
- Organized and able to manage competing priorities
- Good judgment
- Resourcefulness in problem solving
- Able to take and follow through with delegated tasks
- Ability to work with all clients regarding their individual health maintenance needs.
- Ability to work both independently and in a team to meet the objectives of all programs.
- Ability to work with people from diverse background in multi-cultural setting required.
- Knowledge eClinicalWorks EMR preferred.
Duties and Responsibilities include:
- Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety.
- Per referral guidelines, provide appropriate clinical information to specialist. Relates given information concerning patient’s clinical background and referral needs.
- Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis as documented on the referral.
- Review details and expectations about the referral with patients.
- Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
- Ensure that referrals are addressed in a timely manner.
- Follow-up with referrals to ascertain attendance and obtain a completed report.
- Remind patients of scheduled appointments via mail or phone.
- Performs other duties as may be assigned
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