Responsibilities

Supervise and direct the day-to-day operations and staffing of the underwriting unit to ensure a high level of efficiency. Recommend changes to improve efficiencies to systems and processes.
Monitor the underwriting process for compliance with Plan rules, performance standards and standard operating procedures. Perform self-audits to ensure compliance.
Coordinate changes to the operation due to revisions and/or amendments to the Plan or procedures. Provide training to staff on changes. Update internal standard operating procedures accordingly.
Develop and maintain relationships with external customers, producers and companies. Create and maintain reports based on requests from internal and external customers.
Handle complex underwriting problems and inquiries from insurance regulators, insureds, and producers.
Compile and monitor productivity and performance. Monitor transaction, system and phone reports to determine performance meets metrics.
Document and resolve system problems and oversee system enhancements in conjunction with Programming staff.
Assist management in developing, managing, and controlling the annual budget.
Assist management with implementation of new or revised procedures.

Requirements

5 or more years of experience in the automobile insurance industry, with experience in the residual market automobile industry preferred.
Prior supervisory experience required.
Customer service, policy processing and underwriting experience is preferred.

Ability to collaborate with and provide guidance to staff on daily work product as well as the ability to provide training on more complex underwriting concepts.
Provide leadership by example through feedback and input in group meetings and discussions.
Effective problem-solving skills, including ability to analyze complex issues, find the root cause of the problem and consider a wide range of alternatives before acting.
Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
Abilit to multi-task and demonstrate flexibility while maintaining attention to detail.
Demonstrate excellent organizational skills.
Ability to work independently and interact professionally and effectively in a team environment.
Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel) to manage work.

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Underwriting Supervisor – AUTO